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Cancellation Policy

Cancellation right
You have the right to cancel this contract within fourteen days, without giving any reasons.
The permitted period within which you may exercise the cancellation right is fourteen days, from the day on which you or a third party nominated by you (but who is not the carrier) took possession of the goods.
To exercise your cancellation right, you must contact us (Ackermann Instrumente GmbH, Eisenbahnstrasse 65-67, 78604 Rietheim-Weilheim, Germany,, Phone: +49 (0)7461 966 17-0, Telefax: +49 (0)7461 966 17-70) by means of an unambiguous statement (e.g. a letter sent by post, a fax or an e-mail) about your decision to cancel this contract. You may use the attached sample cancellation form for this purpose but this is not compulsory.
In order to observe the permitted period it is sufficient if you despatch the notification of the exercise of the cancellation right before the expiry of the permitted period.

Consequences of cancellation
If you cancel this contract we must return all the payments we have received from you including delivery costs (with the exception of additional costs resulting from your choice of a delivery method different from the cheapest standard delivery we offered) without delay and no later than fourteen days from the day on which the notification of your cancellation of this contract reached us. To make this repayment, we will use the same payment method that you used for the original transaction unless something different was expressly agreed with you; in no case will any fees be charged because of this repayment. We may refuse to make the repayment until we have received the goods back, or until you have provided proof that you have despatched the goods back to us, depending on which is the earliest point in time. You must send the goods back or surrender the goods without delay and in every case no later than fourteen days from the day on which you informed us about the cancellation of the contract. The deadline is observed if you despatch the goods before the expiry of the fourteen day deadline.

Exclusion of right of cancellation
There is no cancellation right for distance selling contracts:

  • for the supply of goods which are not pre-manufactured and for the manufacture of which a specific selection or instruction by the consumer is definitive or which are clearly customised to the personal needs of the consumer,

  • for the supply of goods which can rapidly spoil or for which the use-by date is quickly exceeded,

  • for the supply of sealed goods which, for reasons of the protection of health or hygiene, do not lend themselves to return and if their seal was removed after delivery.

Sample of Cancellation Form
(If you would like to cancel the contract, please fill in this form and send it back to us.)

Ackermann Instrumente GmbH
Eisenbahnstrasse 65-67
78604 Rietheim-Weilheim

Fax: +49 (0)7461 966 17-70

I/we (*) hereby give notice that I/we (*) wish to cancel my/our (*) contract of purchase for the following goods (*) / the provision of the following services (*)



Ordered on ___________________ (*)/received on _______________________(*)

Name(s) of consumer(s)


Address(es) of consumer(s)





______________          ______________________________________________

Date                          Signature(s) of consumer(s) (paper version only)
(*) Delete as appropriate



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